Social Media platforms seem tailor made to fight Corruption. Many of their characteristics are ideally suited for building  a sustainable forum against Corruption.

Some of these favourable characteristics are:

a) Anonymity: A key factor that inhibits many people from exposing Corruption is the fear of retaliation. and how it will affect their day to day life. Social Media provides people with different shades of anonymity to suit individual comfort so that they can voice their opinions freely.  Online anonymity could vary from simply being a name without face  to the much more elaborate open web proxy servers used by the Iranian protesters.

b) Aggregation: This is a powerful tool available on Social Media that can be used to consolidate what is ‘common knowledge’ about Corruption. Consolidation gives information the credibility that it otherwise lacks and makes it difficult to ignore [recall: Obituary to Corruption]. @Gauravonomics refers to it as ‘Collective Intelligence’ in his The 4Cs Social Media Framework. Most common example of aggregation is Wikipedia, written by faceless multitudes, which is now widely used as reference material for a variety of topics.

c)  Interactivity: Public discourse has always been led by the vociferous  few. The silent majority simply endures and is unable to register its dissent. Social media gives voice to the silent majority and allows them to participate in a discussion rather than just be passive observers. ‘Like’,'Dislike’, ‘Share’, ‘Re Tweet’, ‘Bookmark’, ‘Comment’, ‘Poll Vote’ are all instruments  that can drive a new interactive and participative democracy. Those with more followers, fans, readers, subscribers will act as moderators in this interactive discussion.

d) Instantaneity: With growing use of Social Media on mobile, the ‘instantaneous’ factor can also be exploited to fight Corruption. Twitter has already stolen a march in this direction and there is a lot that can be done using such tools. [more on this in a separate post]

e) Viral: The viral nature of the medium makes it easier to spread the message – a task which is other wise beyond the reach of individuals or smaller groups in the physical world.

Despite all these positives, many of the historical negatives of Social Media still remain. Social Media evolved  from Social Networking which came into existence essentially as a ‘virtual  hanging out’ place for the young. So there is still a  preponderance of entertainment, sex, humour,  and the risqué on Social Media. In such an environment it is often difficult to find an audience for anything serious and substantive. [Refer to this Facebook page with 400K+ Fans as compared to our own  Corruption Free India page languishing with just 1.3K Fans] Anonymity too lends itself to spam and fraud where people assume fake identities and resort to spamming.  Many people still consider Social Media to be just a ’storm in the tea cup’ and doubt whether it can ever drive a change in the real life.  However things are bound to change. Even a virtual congregation does consist of real people (leaving aside ‘bots’) and a digital record is still a public record. There may be an impression that no one is listening, yet whenever something significant is said, it finds the audience as if from thin air. With all its imperfections, Social Media is still going to be the medium of choice for fighting Corruption because of the reasons enumerated earlier. With its growing clout evidenced by the rush of celebrities joining Social Media, exit of a Central Minister over charges leveled in Social Media and the growing use of Social Media to check ‘Social Reputation’ before hiring or even marrying, all point to the fact that time is now ripe for a greater use of Social Media in fighting Corruption.

Guest Post by Sivakumar Surampudi, Shiv’s Third Eye

When Sanjay asked me to write a guest post for “No Bribe” on its first anniversary, ironically, I wished I could write an obituary instead. Yes, an obituary for corruption, fulfilling the vision of his blog!

Buoyed by the recent economic growth, all of us have an aspiration to see India as a developed country soon. Investment in infrastructure is considered the best bet to get there. Probably, we will get some distance with that strategy; but, I submit, only rooting out corruption can actually get us to the finishing line. For, corruption has the evil ability to destroy the nation before any benefit of progress reaches the common man.

But corruption is neither a new nor a simple phenomenon to conceive of its ending! In fact, Vedas called corruption a hydra-headed monster! Its heads are bribery, exploitative profit, vested interest, naked selfish desires, hypocrisy in the form of false promises, pride, false ego and calumny. It also takes the other forms like, officiousness, sycophancy, treachery, wickedness etc. If not controlled with true knowledge containing permanent truths, it spreads very fast in politics, economics and various organs of the state and institutions of the society.

With such an overwhelming description, it is not possible to start exploring end of corruption. So, I chose a simpler definition articulated by Transparency International “the abuse of entrusted power for private gain”. Looking at it this way, the solution has just two components. Deal with power. Deal with gain.

One can deal with “power” by improving transparency and increasing accountability. Information Technology can improve transparency. We have experienced that from every day examples like railway ticket reservations to mega illustrations like public monitoring of Government projects. Media can play a key role in diffusing the power by raising awareness of people through investigative journalism. This helps instill fear among the corrupt, and also build courage among common people to fight corruption. Media can also show case ordinary people who fought and achieved extra ordinary things. Instead of feeling cynical and helpless, common man will then start blowing whistles! The common man could also be aided by novel tools of expression viz. our own examples such as Gandhigiri and Zero value currency notes or the famous Citizen Initiative for Constant Light from Turkey. Ultimately, the problem will be solved when democracy deals with corruption; after all Kahlil Gibran did say many years ago, “so the wrong-doer cannot do wrong without the hidden will of you all”…

Turning to dealing with “gain”, paying more to those in power is an obvious solution, whether it is done as is by raising pay levels, or hedge through performance based pay that is commonly used in business! In effect, what could be lost if caught while taking bribe, should be more than what one gains through that bribe for a job done. In reality, the playing field is more complex than that. The minds of some of the greedy Wall Street executives became corrupt not because they were underpaid. Nor do many positions of power operate as “markets” to design pay per performance. We need to invoke the social norms to deal with this more complex situation. Ethics & Values must find more emphasis in education. After all that’s where it all begins.

How do we deal with systemic corruption, that is deep rooted; almost institutionalised? Sequence and eliminate corruption sector by sector, start with education and taxation? Two sectors with potentially the biggest impact!

With three cheers to “No Bribe” on its first anniversary in accomplishing its mission….

Sivakumar

There are two main types of Corruption  based on its quantum – Petty Corruption faced by common man in his day to day life and Grand Corruption which takes place at higher levels. While the former is based predominantly on duress, the latter is more consensual and is driven by expectations of mutual gain. Out of the two, Grand Corruption is more difficult to measure as both parties have an interest in keeping things under cover.

Measurement of Corruption thus far, has been limited to measuring perception of Corruption (CPI). This is an indirect measure of Corruption where a sample of population is polled about their perception of the level of Corruption present in a region or service. Since the queries are general and have no reference to specific instances of Corruption, people are more forthcoming and the data is easier to collect. However as the data may or may not be based on ’self experience’, it is likely to vary wildly between real and imaginary. Also since there is also no correlation between when the bribe was paid and when the question was asked, so the responders are more likely to adjust their responses along expected lines with the passage of time. Hence  Perception while being an important indicator can not replace direct measurement of Corruption.

Direct Measurement of Corruption is a daunting task because of the cloud of secrecy and fear associated with it. The victims fear retaliation and the perpetrators have a vested interest in secrecy, leading to a quiet burial of the incident. So most often, any direct corruption data is difficult to obtain and its also more likely to be intentionally tampered . Yet this is an exercise that needs to be indulged into if only to form one of the several indicators in measuring Corruption.

Various approaches to measure Corruption directly may be suggested based on how other intractable quantities are measured.  One such model to measure petty Corruption based on Inflation, is discussed below:-

Inflation Model: As Inflation is measured on the basis of prices of a basket of goods and services, similarly a basket of public services that suffer from rampant corruption may be surveyed on a regularly basis to measure Corruption trends. The basket of services may consists of common services like a) Driving License b) Registration of new Company c) New Vehicle Registration d) Registration for Sales Tax e) Passport Application f) Issuance of ‘C’ Forms etc. Survey questionnaire should cover both the cost of obtaining the service (including legal fee, bribes paid and agent commission etc.) as well as the time taken to obtain the services. Those to be surveyed may be chosen randomly from the list of people who recently availed those services (example- A Harvard Study on Corruption in Driving Licenses). Such surveys should should be undertaken at regular intervals across various regions for each of the services in the basket. Data for the same service across various regions should be compared to find out if there are any location specific bottlenecks. The time duration for obtaining the services may act as an alternate indicator of Corruption trends. The collected data should be aggregated over time to yield a Corruption trend. While this model may fall short of giving an indication of the overall quantum of Corruption, it may be useful in determining the trends as well location specific anomalies.

Other models for measurement of Corruption may be built around Exit Polls or Confession Boxes.  Those who have recently paid bribes or are  likely to have paid a bribe, should be encouraged to anonymously disclose their bribes. Exit polling may be attempted discreetly near the places of service delivery.  Each of these models would require a lot of tweaking before they deliver credible results. Much of this initiative will have to come from the Private sector with the help of academics, media and corporates to make it work. Measuring corruption is also a lot about collective intent.  It will depend upon how serious we are we as a society to uproot this menace.

While searching for information on the scale of Corruption in India, one is struck by the amazing dearth of any credible information.

There are a whole host of scales and indexes for everything under the sun including the esoteric Business Confidence index, Human Development index, Happiness index to the more mundane such as Inflation, GDP, Government Approval ratings etc.
But for an all important issue like Corruption, the sole measure that exists is the Corruption Perception index maintained by an international NGO, Transparency International. While the index has done immense service to the anti-corruption cause, it is primarily meant for a broad level comparison among countries and is based on perception rather than actual ground level data. Its utility in managing our country’s internal affairs is limited. Apart from that, there are no meaningful studies on the geographical spread of Corruption, nor any information on its time line trends, no best practices, not even a common place commission of inquiry on the spread of Corruption.

Overall there are no credible estimates of the quantum or cost of corruption in India. This has led to a situation where a feeble improvement on the Corruption Perception Index off late has hidden an astounding growth in the quantum of Corruption as evident from recent disclosures – Koda scam, I.A.S. raids, 300 Crorepati babus. The monetary estimates of Corruption normally vary from billions of dollars annually to trillions of dollars in accumulated figures. The figures are either based on very broad rules of thumb or are completely a figment of one’s imagination. The higher the estimate, the higher is the air of invincibility around it. Most of these figures have a hollow ring to them and are unable to mobilize public opinion to force the hands of the government. We continue to live in a hazy daze where everyone knows that Corruption exists but there is no official confirmation of the same. It allows the government to put their blinkers on and go about their work ignoring the existence of Corruption completely while continuing to bring out new schemes & policies that benefit the intermediaries more than their intended recipients. There is another school of thought that believes that growth in economy will itself deal with Corruption, so we may choose to ignore it till such time we are riding the growth tiger. In the process however, Corruption has grown stronger and stronger. Most importantly, it has led to a situation where Corruption has become a low risk, high return game and is feeding on itself to grow monstrously.

There are strong reasons for developing new metrics to measure Corruption despite its underlying difficulties. Some of them are enumerated below:

1. Primary reason for measuring Corruption is that measurement is the first step towards a cure. We need to measure something to be able control it.

2. The monstrous growth in Corruption can only be dented by a committed public opinion. Such a public opinion can only be built around a systematic measure of Corruption.

3. Behind the facade of anti-corruption, there is a growing tolerance for corruption in our society. It is undesirable, everyone says, but inevitable. Inevitability blunts public opposition. The inevitability stems largely from our inability to measure and track Corruption.

4. The smokescreen of impossibility of measuring Corruption because it is secret is often used to prevent probing on this front. However secrecy hasn’t stopped us from probing several other clandestine issues such as Sexual preferences & Political inclinations( Election Surveys, Exit Polls).

5. Corruption has always been treated as aberration of individuals who need to be exposed & punished. Hence very little effort has been made to check institutionalized Corruption which needs measurement on an ongoing basis.

6. Most of our present knowledge of Corruption levels is perception based. Even those perceptions are limited and shaped by new disclosures in scams. We have never pro actively sought to measure Corruption, which alone can deal with the fast mutating problem.

We have come a very long way from a Rs. 62 crore Bofors scam which shook the Central Government and led to a Prime Minister loosing election, to a Rs. 4,000 crore Koda scam where another tainted politician was sworn in as state Chief Minister soon after the scam came to light. How much farther do we need to travel before we act? The time to act is now!!

Its not for nothing that Customs is the most sought after cadre behind IAS & IPS in Civil Services Examination. The department reeks of Corruption. Its has got an ever flowing stream of ‘liquid cash’ that beckons new recruits. Estimated average daily bribe collected by Customs officials range from Rs 50,000 to Rs 2 lakh as per graft investigators. Three recent HT stories give us a glimpse of the rot with in the department.

Hindustan Times, 09 Feb 2010: DRI raids and seizes Rs. 1.75 crores from Ashok Gulati, a Customs House Agent (Private entity who provide services to importers and exporters). He confesses that apart from Rs. 40 Lakhs the rest belonged to 4 Customs Officials including a Deputy Commissioner. DRI transfers the case to the Customs & Excise Department who order an internal inquiry.

Hindustan Times, 11 Feb 2010: The CHA, Ashok Gulati retracts his earlier statement. He now claims that the entire money belongs to him.

Hindustan Times, 21 Feb 2010: The story gives a detailed account of pen drives, cryptic codes & collection agents used by Corrupt customs officials to conceal their activities.

While the stream of corruption flows unabated, vigilance agencies only end up covering up whatever little gets exposed. There are many questions that fill our minds begging for answers:

1) Why were the customs officials not raided immediately after there were enough corroborating evidence.

2) Why was the CHA not used as a decoy to entrap the corrupt officials.

3) Has any systematic effort been made to counter this entrenched web of corruption?

4) How many officials have been raided/caught and successfully prosecuted in the past one year.

5) Are new recruits who opt for Customs asked why they did so?

6) What is it that makes Customs such a lucrative cadre choice, if not Corruption.

I was forced to mull on this question by the runway popularity of a recent post by Fumiko Nagano on the World Bank blog regarding the efforts of 5th Pillar to fight Corruption in India with Zero Rupee Notes. Since then, it has taken the digital world by storm with several hundred twitterattis including @ShashiTharoor and @Gulpanag retweeting its link and several prominent websites including The Economist, CNN, Boing Boing featuring related posts. 5th Pillar is Chennai based, grass roots organisation that has been working against Corruption using RTI and Zero Rupee Notes. It encourages people to use Zero Rupee Notes distributed by them to counter requests for bribe. This is akin to ‘Gandhigiri’ as it tries to shame the Corrupt officials into giving up Corruption instead of using punitive measures. For the uninitiated, the concept of Gandhigiri was introduced by a 2006 Hindi film, Lage Raho Munna Bhai. It consists of confronting the tormentor with moral force, kindness and non-violence in true Gandhian tradition. Since the release of the movie, strikers, protesters and activists have begun to distribute roses or flowers to draw attention to their cause. Even powerful Politicians & Police have sometimes resorted to  Gandhigiri in an attempt to educate the public and convey their message.

Like Gandhigiri, the Zero Rupee note idea too is fairly simple and does not require much resources to implement. The idea also finds so many takers because it promises to fix a vexatious problem without too much turmoil. The real question is how effective the solution is? To my mind, there are three chief ingredients that can cause Gandhigiri to succeed:-

1. The foremost factor behind the success of Gandhigiri is the shock value associated with it. Since the tormentor does not anticipate such a response from the victim, he is shocked into compliance by the act of Gandhigiri. This factor is largely responsible for the initial success of Gandhigiri. However as the novelty fades and things fall back to normal, its effectiveness reduces dramatically.

2. The second chief ingredient of Gandhigiri is its viral nature. Nothing succeeds like success. The success of a few individuals can drive others to follow suit. If a million people who have got the Zero Rupee Note, start using it to pay the corrupt, the impact will be huge. The impact will not just be due to the ’shock value’ but also due to to the collective strength of the effort and the inherent weakness of the corrupt.

3. The third ingredient which is always latent is the threat element. Ironically it is diametrically opposite to what Gandhiji preached. For example in the two recent cases of Gandhigiri – MNS distributing elementary Marathi books to North Indian Taxi Drivers and RJD workers distributing roses to shopkeepers a day prior to ‘Bihar bandh’ requesting them  to keeps their shops closed – both had unmistakable elements of threat. Even in the movie, Gandhigiri succeeds largely because it is done by ‘Munna Bhai’ who is a gangster. The lurking element of threat and power is what makes Gandhigiri potent. It is debatable how effective it would be in the hands of the weak and the helpless. None have said this better than Ramdhari Singh Dinkar in his masterpiece ‘Kurushetra’  :-

क्षमा शोभती उस भुजंग को, जिसके पास गरल हो,

उसको क्या, जो दन्तहीन, विषरहित, विनीत, सरल हो

(Forgiveness only adorns a serpent who has venom,

It does not behove the toothless, poison-less and the imbecile.)

To set the record straight, this post is not meant to deride or debunk the idea of a Zero rupee note. It is meant to put things in perspective and set the expectations right. At the very least it is an idea that takes the fight to the doorsteps of the Corrupt officials. It gives even the poorest of the victims a tool to register their protest. Yet it is a desperate tool for desperate people. Anyone who can afford bribe is highly unlikely to use the Zero Rupee Note. Ironically, those who can’t afford bribe are also the most vulnerable in the face of any possible retaliation from the corrupt. This is where the ground operations of 5th Pillar play a crucial role by providing support, succour and advice to the hapless victims. There is also a strong case that can be made of a possible co-operation between the 5th Pillar and  the Legal BPO of the kind proposed by @Shaffi Mather to assist the victims of Corruption, if Gandhigiri alone does not work.

The real purpose of this post however, is to emphasise that Corruption is a serious issue just like Health, Education, Infrastructure, Poverty and Population. It requires similar allocation of resources not just from the government but also from all stake holders and well wishers. It requires us to institute academic studies, aggregate knowledge that already exists, monitor and measure progress over time and place, spread awareness, expose, control and eliminate Corruption. Like any other serious problem, it deserves a serious response. Mere symbolism will not be enough.

The beginning of a new decade is a time to look back and set new strategic goals for future. A decade is a definitive period in a country’s history that can shape its fortunes for a long time to come. So let us review the progress of our fight against Corruption and resolve for a decade of concerted actions culminating in a Corruption Free India.

After I started this blog in May last year, I have seen the issue of ‘Corruption’ rise up steadily in public consciousness. Earlier Corruption used to hit the headlines whenever there was a new ‘expose’ only to fade away in oblivion after that. A lot seems to have changed in the past few months with Corruption being recognized as the key bottleneck inhibiting India’s progress. Several key opinion leaders have in unison thrown their weight behind the issue of Corruption in India. Some people might say that this is just a storm in the teacup. It might well be that. Yet many a cataclysmic change have started on more insignificant notes.

One such storm in the tea cup happened when ‘Jaago Re’, the much acclaimed campaign of Tata Tea, decided to adopt ‘Corruption’ as their next focal issue after running a successful voter turnout campaign for several years. The credibility of their earlier campaign as well as the strength of the Tata brand together promise a sustained campaign against corruption. It began with new TV spots Khilana Band Pilana Shuru as well as a brand new interactive website www.jaagore.com .

Several prominent bloggers too have zeroed in on ‘Corruption’ as being the key to India’s future. Atanu Dey has been most incisive of them all. He has written several posts on the issue of Corruption and how it inhibits economic development. At the end of one such post A Digression on Corruption… , he aptly concluded that India is poor because it is Corrupt. Another regular blogger, a Delhi based foreign correspondent, John Elliott wrote The Blight of Corruption in India . It explores how corruption at state levels have risen by leaps and bounds and it often forces the hands of the Central Government in the federal structure of our democracy.

Rajesh Jain, India’s numero uno Internet entrepreneur,too spelt out his thoughts on Corruption in a 5 part series Corruption in India declaring that fighting Corruption could be the next game changer for India. Gurcharan Das, the famous author of ‘India Unbound’ too emphasized the need to wage a war against Corruption in his new year post Future is ours to seek .

The ‘Corruption’ expose of the year was undoubtedly the Madhu Koda scam where almost a Billion Dollar graft by the ex Chief Minister of Jharkhand was unearthed Outlookindia – Cover Story on Madhu Koda . The sheer size of the scam has put the spot light back on Corruption. Our effort now should be to keep it there.

On my blog, I started by laying the groundwork for a greater role of Social Media in fighting Corruption. I followed it up in a 3 part series starting with Gods of Corruption detailing how easy it was to find Corruption in India. My regular activity on Twitter can be followed at nobribe . A Facebook Fan Page Corruption Free India was launched a few months back to facilitate interactivity among the support group. At this stage however, there are many more questions than answers – Why are we corrupt? ; Is Corruption in India inevitable? ; How can we tackle Corruption? ; What is the extent of Corruption? ; Why do we need to measure Corruption? ; How to measure Corruption? ; How can Social Media fight Corruption? and many more such questions. I do not claim to have all the answers but I am sure we will find our way if we keep looking for the answers together. A lot of you have encouraged me in my journey to unravel this mystery and offered your active support. I propose to take up some of the questions (not in the same order) in the weeks and months to come. Also working on a ‘wiki’ based solution that will allow for greater collaboration.

Recently the most influential management guru in the world, C. K. Prahlad dwelt at length on the issue of Corruption in India while delivering the Nani A Palkhivala memorial lecture Business Standard – Corruption Costs… estimating its cost to the Indian economy to be $54.3 Billion. He exhorted the nation to confront this issue with all the resources at its command. On a similar wintry, cold Delhi morning at the start of the previous decade Prahlad had boldly suggested that India should target 10% GDP growth rate . This was the time when India was just coming out of its customary slow growth rate and even a 7% target seemed awfully ambitious. Yet there he was,fresh from his success of the ‘Bottom of the Pyramid theory’ propounding a bold path forward for India to move on. Many people felt at that stage that he might just be shooting from his hips, yet by end of that decade, even though we didn’t actually attain 10% growth rate, yet the number does not raise any eyebrows anymore. Here is hoping that this new decade will mark the beginning of the end of Corruption in India. Let’s all work for it.

Out of the many advices that Gandhiji gave to the nation, none has been turned on its head more completely than his three monkeys sermon. His three monkeys symbolised the purity of inner self with ‘See No Evil, Hear No Evil and Speak No Evil’ . The bureaucrats and the politicians have conveniently taken two of his three advices to their hearts - See No Evil and Hear No Evil.  That is what prevents them from seeing any corruption or hearing about any either.

Governments routinely go about their work with blinkers on, paying scant attention to the rampant corruption all around them. While government can’t find corruption, people can’t seem to lose it. A common man meets corruption everywhere. To him, government itself has become the fountainhead of corruption. Wherever citizens come in contact with government, corruption potentially happens. The incidence of corruption is so pervasive in the day to day life that it is ironical that government vigilance departments have to work so hard to nail corruption. When corruption is present everywhere, all one needs is the determination to confront it. Yet the charade of catching and releasing culprits goes on, while the malady of corruption festers and grows by the day.

If the government is serious about confronting corruption, first of all, it needs to get its head out of the sand and boldly acknowledge the existence of the problem. Any solution can only emanate from there. The government can then begin its war on corruption by holding ‘Anti Corruption Weeks’ for promoting awareness and informing about future corruption control methods.  This should be followed by ‘Corruption Audits’ of departments for both the people as well as the processes. The aim of these audits should be to locate those departments that can be easily rid of corruption and used as models for the rest of the departments. The audits should review official documentation and the procedures that are being followed, especially with respect to common citizens. It should also review the financial status of the officials to match their known sources of income. Most importantly public comments should be invited to gauge the perception about the department. Wherever feasible social media should be used for the purpose. The audits should certify certain departments as ‘Corruption Free’ based on their findings. The rest of the  departments should be asked to draw a migration plan for being certified ‘corruption free’ after repeat future audits.Once certified, the departments should be subject to even higher standards of accountability and any transgressions should be severely punished. All this may seem like a fairy tale but a driven person like T. N. Sheshan or A. P. J. Kalam, as our ‘Corruption Czar’ can quickly turn fairy tales into reality.

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