One of the most redeeming qualities of Nitish Kumar is persistence. Most politicians have a tendency of launching something with much fanfare, only to fade away in a whimper once the public gaze shifts. Nitish on the other hand has an inclination for following up on his initiatives. One of the best examples of his persistence is the ‘Janta Durbar’ program. Every Monday morning, he along with his key ministers and top bureaucrats meets complainants who approach him.

Such programs had been in fashion with earlier administrations too, but then they were primarily used for either dispensing favours to select groups, patronizing sycophants (ala ‘Lalu Chalisa’), or most importantly for earning useful publicity news bites . However, more often than not they quickly lost their utility and were slowly relegated to the back burner. One of the first significant changes that Nitish made to this program was to change its name from ‘Janta Durbar of Chief Minister’ to ‘Chief Minister in Janta Durbar’. The change though symbolic, epitomizes Nitish’s approach to governance. Another important improvement that he brought in was to connect all the complaints to an online tracking system. This online system assigns a ‘ticket number’ to every complaint that is logged in. The complaint is then followed up through the maze of bureaucracy till its resolution. He also experimented with ‘Janta Durbar’ on specific topics such as cases related to Police or to other departments and schemes. After assuming Office, Nitish Kumar has meticulously stuck to his ‘Monday morning’ schedule of ‘Janta Durbar’. The only time he makes an exception is when he is unwell, away for some important business or any other extenuating circumstances ( like the period of mourning after his Wife’s demise). Another time when he changed his schedule was when he took the program to the electorate’s door steps during his ‘Vikas Yatra’ while campaigning for the Parliamentary Elections.

This is not to suggest that all the complaints that land up in the ‘Janta Durbar’ get redressed. While many complaints are frivolous in nature, many seek personal favours and some are even antagonistic and require investigation of the contrarian point of view also. However still many genuine problems too face bureaucratic resistance in spite of the direct intervention of Chief Minister. Moreover one of the unfortunate offshoots of persistence has been that that those whose problems get redressed are less likely to return for expressing their thankfulness than those whose problems do not get redressed. This has led to several publicity disasters with complainants turning to the Janta Durbar multiple times unable to get redressal even after repeated attempts. Anyone else would have given up on this program if not for anything else, then for the bad publicity it generates when complainants recount their horror story of bureaucratic apathy and expose the inability of even the CM to cut through the red tape. Yet he has steadfastly stuck to his guns and refused to shut the program down. Four years down the line, different people may have different take on the efficacy of the program, still its regular continuance is an achievement in itself. That people continue to flock his Monday morning sessions and are allowed to approach repeatedly if their problems are not resolved, is no mean achievement at all.

In conclusion, Nitish Kumar has turned out to be an honest politician who has sincerely worked hard to put the state back on rails. He however, does not just bring good intentions and hard work to the table but also actively engages in realpolitik to ensure his political survival. He may not be a perfect politician, but his persistence scores well over his lack of perfection. Yet it may not be desirable to have him at the helm in perpetuity. On the contrary, we need many more such politicians so that we can rotate power among them and be sure that one takes off from where the other left. Only then, the people’s work can finally get done .

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Note: This is the first part of a multi part series on Nitish Kumar and his efforts to build a New Bihar.

When Mayawati became Chief Minster of U.P. for the first time, she shook up the entire bureaucracy and police by shifting more than 150 officers in one day. When Lalu became CM, he soon landed up at the Patna Medical College Hospital with the media in tow, to inspect whether Doctors were attending duty properly. He publicly rebuked those who were found derelict. He did the same when he became the Central Railway Minister, by ordering the office gates to be locked after the scheduled time so that the habitual late-comers could not get in. Yet, when Nitish Kumar became CM of Bihar in November 2005, after 15 long years of Lalu-Rabri rule, there was hardly a flutter.

Save one or two key bureaucratic changes, there were hardly any changes anywhere. So much so that even the official residence of Chief Minster, 1 Anne Marg, continued to adorn the outgoing Chief Minister, Rabri Devi more than two months after he was sworn in. People started to wonder what, if any, were the changes. Nitish Kumar went to work with practically the same bureaucratic and executive team as his predecessor. Sure there were reshuffles later on but the pace was unremarkable. He started off by conducting long meetings with the senior bureaucrats that routinely went on till late nights. The bureaucracy was rattled a bit but not too much thinking that the initial enthusiasm will soon run out of steam. They were, however, in for a rude shock. Nitish was digging his heels for a long seize, not a guerrilla war. Assiduously he went to work to put the state back on track, bit by bit.

One of the first challenges was to stabilize law and order situation. However here too, those who were looking for some high profile, quick fix solutions, were disappointed. In fact the first full year barely saw any change. High profile kidnappings and murders continued to rattle the state. Nitish came in for criticism for his pre-election claim that he will fix law & order within three months.  Change however, started to become visible later after a few cases were cracked by the Police and the accused were charge sheeted promptly. Another significant change appeared in the form of unshackling of several upright senior Police Officers who had been completely sidelined during the Lalu Rabri era.

Another turning point was the gusto with which the state embraced the centrally sponsored Fast Track Court scheme. More and cases were transfered to the FTC especially those belonging to high profile criminal politicians ( even those from his own JDU Party) . Suddenly things started to look up after the conviction rates started to inch up. In the past two years 2006 – 2008, more than 26000 convictions have taken place. Several dreaded political criminals have been awarded capital punishment and lesser sentences. Today, even thogh the law & order situation may not be ideal, but at least it has turned a corner . A clear proof of this is that Bihar has already ceded its monopoly over prime time television news to a lot of other states. No news is indeed good news.

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