One of the most redeeming qualities of Nitish Kumar is persistence. Most politicians have a tendency of launching something with much fanfare, only to fade away in a whimper once the public gaze shifts. Nitish on the other hand has an inclination for following up on his initiatives. One of the best examples of his persistence is the ‘Janta Durbar’ program. Every Monday morning, he along with his key ministers and top bureaucrats meets complainants who approach him.
Such programs had been in fashion with earlier administrations too, but then they were primarily used for either dispensing favours to select groups, patronizing sycophants (ala ‘Lalu Chalisa’), or most importantly for earning useful publicity news bites . However, more often than not they quickly lost their utility and were slowly relegated to the back burner. One of the first significant changes that Nitish made to this program was to change its name from ‘Janta Durbar of Chief Minister’ to ‘Chief Minister in Janta Durbar’. The change though symbolic, epitomizes Nitish’s approach to governance. Another important improvement that he brought in was to connect all the complaints to an online tracking system. This online system assigns a ‘ticket number’ to every complaint that is logged in. The complaint is then followed up through the maze of bureaucracy till its resolution. He also experimented with ‘Janta Durbar’ on specific topics such as cases related to Police or to other departments and schemes. After assuming Office, Nitish Kumar has meticulously stuck to his ‘Monday morning’ schedule of ‘Janta Durbar’. The only time he makes an exception is when he is unwell, away for some important business or any other extenuating circumstances ( like the period of mourning after his Wife’s demise). Another time when he changed his schedule was when he took the program to the electorate’s door steps during his ‘Vikas Yatra’ while campaigning for the Parliamentary Elections.
This is not to suggest that all the complaints that land up in the ‘Janta Durbar’ get redressed. While many complaints are frivolous in nature, many seek personal favours and some are even antagonistic and require investigation of the contrarian point of view also. However still many genuine problems too face bureaucratic resistance in spite of the direct intervention of Chief Minister. Moreover one of the unfortunate offshoots of persistence has been that that those whose problems get redressed are less likely to return for expressing their thankfulness than those whose problems do not get redressed. This has led to several publicity disasters with complainants turning to the Janta Durbar multiple times unable to get redressal even after repeated attempts. Anyone else would have given up on this program if not for anything else, then for the bad publicity it generates when complainants recount their horror story of bureaucratic apathy and expose the inability of even the CM to cut through the red tape. Yet he has steadfastly stuck to his guns and refused to shut the program down. Four years down the line, different people may have different take on the efficacy of the program, still its regular continuance is an achievement in itself. That people continue to flock his Monday morning sessions and are allowed to approach repeatedly if their problems are not resolved, is no mean achievement at all.
In conclusion, Nitish Kumar has turned out to be an honest politician who has sincerely worked hard to put the state back on rails. He however, does not just bring good intentions and hard work to the table but also actively engages in realpolitik to ensure his political survival. He may not be a perfect politician, but his persistence scores well over his lack of perfection. Yet it may not be desirable to have him at the helm in perpetuity. On the contrary, we need many more such politicians so that we can rotate power among them and be sure that one takes off from where the other left. Only then, the people’s work can finally get done .